Privacy Policy


Zero Latency Houston is partnered with Zero Latency PTY LTD and uses Stripe as its Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions are performed on this site using the Stripe gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Zero Latency Houston or Zero Latency PTY LTD or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within Card Connect’s bank-grade data center, further protecting your credit card data.
  • Stripe is an authorized third party processor for all the major US banks.
  • Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Zero Latency Houston.


After ordering online, you will receive an email confirmation containing your order details (if you have provided your actual email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your booking confirmation via email within 2 hours.
If you wish to query a delivery or have questions/concerns about your purchase, please contact us at info@zlhouston.com.


When you book a session online, you are reserving inventory that could be sold elsewhere.  We do not issue refunds or credits for late arrivals, no shows or cancellations.  If you’re going to be late, we will do our best to accomodate your group by moving your session down the queue but your session time will be affected by availability.  Any exceptions to standard policy are made at the sole discretion of Zero Latency Houston management.  


You have up to two weeks before a booking date to cancel or re-schedule your booking. We do not accept last minute cancellations.  A credit may be added to your account to use at a later date but a refund will not be issued.  Credits are added at Zero Latency Houston’s sole discretion.
If you have any issues with your booking leading up to your session, you can contact the office at info@zlhouston.com or call the store.
Bookings can only be cancelled inside the policy window at the discretion of Zero Latency Houston.  Cancelled tickets will be credited to the purchaser’s Zero Latency Houston account.


Sessions are booked back-to-back so you must be on time. Please arrive 15 minutes early to get a head start on the check-in, safety briefing, and suit-up process.

Split Team – When you haven’t booked the whole session

If you are part of a split team, we will start the safety briefing on time for all those in attendance. If the players have started the game by the time you arrive for your session, we cannot allow you to join the game for safety reasons.

Whole Team – All six players are your friends

If one of the members of your group is late, you have two options:

  1. You can start the brief and donning process without them but if they do not arrive before you start the game, they cannot join
  2. You can wait for them to arrive but your in-game play will be cut short.

Our team will do their best to have everyone ready as quick as possible to maximize in-game time.


Privacy Policy for Zero Latency Houston

At ZL Houston, accessible from ZLHouston.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by ZL Houston and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. Our Privacy Policy was created with the help of the Privacy Policy Generator.

Log Files

ZL Houston follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, ZL Houston uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of ZL Houston.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on ZL Houston, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that ZL Houston has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

ZL Houston’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

ZL Houston does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in ZL Houston. This policy is not applicable to any information collected offline or via channels other than this website.


By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.